Refund Policy
Last Updated: June 28, 2026
Summary
- ✓ Pro subscriptions — no refunds; cancel any time before next billing cycle
- ✓ Coaching subscriptions — no refunds once sessions have been used
- ✓ Billing errors or duplicate charges — contact us within 14 days for a full review
- ✓ All cancellations take effect at the end of the current billing period
1. General Policy
All purchases on WayToFrench — including Pro subscriptions and Coaching subscriptions — are non-refundable except as expressly stated in this policy or as required by applicable law. By completing a purchase you acknowledge and agree to this policy.
2. Pro Subscription
2.1 Cancellation
You may cancel your Pro subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing cycle. You retain full Pro access until that date and will not be charged again.
2.2 No Mid-Cycle Refunds
We do not issue pro-rated refunds for unused time remaining in a billing cycle. If you cancel on day 3 of a 30-day cycle, you keep access for the remaining 27 days but receive no refund for those days.
2.3 Free Trial
If a free trial is offered, you must cancel before the trial ends to avoid being charged. Trial conversions to paid subscriptions are non-refundable once the billing date passes.
3. Coaching Subscription
3.1 No Refund After Session Use
Once a coaching session has been booked or used, no refund is issued for that session or the subscription fee associated with it. Coaching subscriptions provide access to sessions over a billing period — partial use does not entitle you to a partial refund.
3.2 Unused Sessions
Unused sessions do not roll over to the next billing cycle and are forfeited upon cancellation. We recommend booking sessions promptly within each billing cycle.
3.3 Coach Cancellation
In the rare event that WayToFrench or your coach cancels a booked session with less than 24 hours' notice, a session credit will be issued to reschedule at no charge.
3.4 No Refund for Exam Outcomes
As stated in our Terms of Service, coaching fees are for access to educational sessions only. An unsuccessful exam result does not constitute grounds for a refund.
4. Billing Errors & Exceptions
4.1 Duplicate Charges
If you were charged more than once for the same subscription period, contact us at [email protected] within 14 days of the charge with your account email and the date of the duplicate charge. We will investigate and issue a full refund for any confirmed duplicate within 5–10 business days.
4.2 Unauthorised Charges
If you believe a charge was made to your payment method without your authorisation, contact us immediately at [email protected]. You should also contact your bank or card issuer to dispute the charge. We will cooperate fully with any investigation.
4.3 Technical Failure to Grant Access
If your payment was successfully processed but Pro or Coaching access was not activated within 24 hours, contact us with your payment confirmation. We will resolve the access issue immediately. If the issue cannot be resolved within 72 hours, a full refund will be issued.
5. Consumer Law Rights
Nothing in this policy limits or excludes rights you may have under applicable consumer protection laws:
- EU / UK users — may have a 14-day right of withdrawal under the Consumer Rights Directive / Consumer Contracts Regulations for digital services not yet started. If you have already accessed Pro content after purchase, the right of withdrawal no longer applies.
- Canadian users — provincial consumer protection acts may provide additional cancellation rights. Contact your provincial consumer protection office for guidance.
- Indian users — rights under the Consumer Protection Act, 2019 are preserved. You may file a complaint with the National Consumer Helpline (1800-11-4000) for unresolved disputes.
6. How to Request a Refund Review
To request a refund review, email us at:
Email: [email protected]
Subject line: Refund Request — [your registered email]
Include: your registered email, date of charge, amount, and reason for the request
Response time: We acknowledge all requests within 48 hours and resolve within 10 business days
7. Chargebacks
We strongly encourage you to contact us before initiating a chargeback with your bank. Most billing issues can be resolved quickly by email. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is investigated. If a chargeback is filed and subsequently found to be invalid, we reserve the right to permanently terminate the account and pursue recovery of funds.